TERMS AND CONDITIONS

STANDARD TERMS AND CONDITIONS OF SUPPLY OF SERVICES

By requesting us to provide any services to you, you hereby agree to be bound by these terms.

Fusion Health

1. Interpretation

“the services” means the services offered by Fusion Health through any name applicable at the time.

“you” means the person who has requested provision by us of the private medical service.

“third party products” means any third party products or services including (but not limited to) pathology, imaging, courier services, information technology providers.

“GP” any qualified General Medical Practitioner who supplies the service to you under this agreement.

2. Contracting Parties

Your contract is with:

Dr Bidisha Bhowmick

Fusion Health

Sitara House

Ringwood

BH24 2QD

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You are the person who has requested Fusion Health to provide services to you.

Persons who are not party to this agreement shall have no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement.

3. Our Professional Obligations

We will supply you with a GP as set out below who will provide to you medical services with a reasonable standard of care and skill.

The GPs are self-employed professionals, individually responsible to you as medical practitioners for the quality and provision of their services and are fully indemnified by their relevant Medical Defence Organisation. We cannot be liable for any loss or damage howsoever caused by the GP. We will observe the requirements and regulations that apply to us from the Care Quality Commission. The GPs are required to comply with General Medical Council regulations.

The GPs are all subject to regular appraisal and continuing medical education.

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We comply with the requirements of the Data Protection Act 1990 and the principles in relation to data protection. By agreeing these terms you are agreeing to the processing of personal data to enable us to provide the medical service to you.

We will honour all rights confessed on you by the Distance Selling Regulations is so far as they apply to the services being supplied to you.

4. These terms and conditions constitute the entire agreement between you and Fusion Healthwith respect to the provision of medical services.

You acknowledge that Fusion Health gives no guarantee to you in respect of the services. In particular, whilst every effort is made to achieve any consultation response times quoted by Fusion Health no guarantee is given that such consultation response time will be achieved in any particular instance.

Fusion Health gives no warranty or guarantee as to the availability of the service.

Fusion Health reserves the right to refuse to administer a treatment or arrange any test for or to you.

The GPs are able to provide a private prescription as needed. The price of that medication will be determined and charged at the Community Pharmacy where it is dispensed.

Please be aware that the GPs will not prescribe controlled drugs.

We cannot make any guarantees as to the gender or languages spoken of their doctors.

5. Your Obligations

You shall provide Fusion Health information that is necessary to allow the consultation to take place including but not restricted to contact details, medical history and details of your current illness. It is vital that this information is accurate and Fusion Health accepts no responsibility for any adverse events or errors, which arise from the withholding of or provision of inaccurate information.

Fusion Health is not an emergency service and is not able to respond rapidly to life threatening situations. If you have a life threatening condition or one that requires very rapid response, you should either call 999 for an ambulance or go straight to the accident and emergency department of the nearest hospital, whichever is most appropriate.

Fusion Health is not a substitute for your primary NHS GP service.

Fusion Health has a zero tolerance policy with respect to the abuse of our website or employees. Where a breach of this policy has occurred, the GP reserves the right to refer complaints, together with appropriate supporting evidence to the police.

6. Investigations

Although most blood and laboratory test results are received within 48-72 hours, please be aware that certain test results may take longer to receive.

The GP will make every effort to inform you of the investigation result by telephone or email request to make an appointment.

7. Prices and Payment

Prices are subject to change without prior notice and prices of pathology and radiology investigations may vary depending on type.

Some prices will be published on the website but Fusion Health will be able to advise where known, of other anticipated costs.

Quotes for services may change if the patients assumed diagnosis turns out to be different from or more complicated than that originally quoted for.

Consultation fees must be paid for prior to an initial consultation.

Fusion Health provides a list of prices, on request, which are a guide, and subject to variation depending upon the treatment and services provided.

There may also be additional charges made by the third parties after the consultation, which may for example include the cost of medication at a pharmacy, an investigation at a private, hospital or clinic. You should seek advice on these changes direct from the third party.

A payment will be deemed to have been received when Fusion Health has received the payment in full in cleared funds.

8. Communication Confidentiality and Privacy

Fusion Health fully complies with the Data Protection Legislation and Medical Confidentiality guidelines.

All medical information will be kept confidential and it will be only disclosed to those involved with your care or treatment, including your GP. If you are seeking payment from a third party for the costs of your treatment, details of this may have to be disclosed to them.

Information may be disclosed to others to prevent fraud.

All test results, invoices, investigation results and other information of a confidential nature received from a third party will remain confidential.

We will not disclose such confidential information about you, without your prior consent, other than to their professional staff, doctors working with Fusion Health, independent consultants and/or persons to whom it has delegated the running of aspects of the service and who require information so that you can access services.

The restrictions in paragraph 8.1 do not apply to information which: (i) was in Fusion Health's possession prior to disclosure by you to us; (ii) hereafter comes into the public domain other than by default of Doorstep Doctor; or (iii) was legally received by Fusion Health from a third party acting in good faith having a right of further disclosure or (iv) is required by law to be disclosed by Fusion Health

9. Third Party Products

The services supplied to you sometimes require the use of third party products and services. These include, but are not limited to, medications, pathology and investigations.

This will be accordance with the third party’s standard terms and conditions.

Any lists of third party services provided by Fusion Health serve as a guide only and Fusion Health make no guarantee as to the availability of services or accuracy of their contact details.

Where you use such third party products or services, you do so on the basis that Fusion Health appoints the relevant supplier of the Third Party Product or Service as your agent, with a direct contractual relationship arising between you and the relevant supplies. Whilst Fusion Health shall make reasonable efforts to ensure that any Third Party Product or Service are supplied to your satisfaction, Fusion Health accepts no liability in this respect and you are responsible for checking compliance with their requirements and seeking any legal redress against the supplier in the event that any problem arises.

The payment amount charged by the Third Party Product or Service will vary and the additional cost of the Third Party Product or Service will be paid directly to the supplier of the Third Party Product or Service.

It will be the responsibility of you to check the availability and price of any service with the third party supplier unless otherwise indicated by Fusion Health and where necessary calling first to find out if an appointment is required. The third party supplier on arrival or delivery of the service may require payment, which is your responsibility to pay. If you have insurance that covers this fee, you should contact your insurer to explain the situation and get details of how payment will be processed when attending for the investigation.

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Website Usage Policy

 

 

Use of this website

1. By using our website, you accept our terms & conditions and agree to abide by them. If you do not agree, please do not use our website.

2. We make every effort to ensure our website is of a high standard of accuracy, however,  Fusion Health does not guarantee that all information on our website is free from error.

3. We aim to update our website on a regular basis and may change the content at any time. However, any of the material on our website may be out of date at any given time and we are under no obligation to update such material.

4. Fusion Health does not guarantee this website or server is virus or bug free. We cannot accept responsibility for any loss, disruption or damage to your data or computer which may occur whilst using material derived from this website.

5. Our website contains links to other websites provided by third parties, these links are provided for information purposes only. We have no control over the contents of those websites and accept no responsibility for them or any loss or damage that may arise from your use of them.